Chief Operating Officer at United Fiber
"I thought this model would be the future, and maybe it will be, but it didn't work well for us," said David Girvan, Chief Operating Officer at United Fiber. "We struggled with a lot of elements that were out of our control. When you have something at a national level that is out of your control, and your service is down, it's really hard to explain that. No matter what, you are the responsible party."
United Fiber made the difficult decision to change course and launch an in-house solution instead. For United Fiber, this was a critical move to protect their brand within the local community.
"We decided the most important thing was our credibility with our customers and the only way to keep that was to manage our video services ourselves," said Girvan.
United Fiber partnered with WISI to deploy the Inca IP Video Platform to power the new service. WISI's modular platform provides easy flexibility for video operators, with no headend forklifts required for service upgrades. Chassis functionality is easily adjustable via downloadable software licenses.
"I really liked the form factor of the Inca platform, and how much you could fit into 1 rack unit. The high-density and licencing model was also really attractive to us, but more than anything, there was a lot of people telling us good things about WISI hardware and software," said Girvan.
The Inca platform effortlessly bridges the gap between legacy equipment and new video technologies for both linear and ABR video applications. Inca seamlessly replaces racks of legacy, end-of-life, or end-of-support headend equipment with one sophisticated platform.
"With WISI, we've added a lot of capabilities compared to what we had before and I'm excited to have a fresh platform, of which I have total control over."
The Inca IP Video Platform leads the industry with award-winning VidiOS™ management and monitoring tools. VidiOS™ provides unmatched visibility into video headends and includes an intuitive, user-friendly experience; operators can easily review video statistics and analyze data. Features include inbound and outbound video thumbnails, stream sample downloads, extensive statistical analysis, and end-to-end process logging.
"Our team is excited to help United Fiber regain control of their video service and elevate their offering to subscribers," said Sharen Sandhu, VP Product at WISI America. "We are proud to play a part in bringing carrier-grade multiscreen services to the communities of Northwest Missouri."