The WISI America support team consists of former cable and IPTV headend engineers who understand the daily complexities of managing a video headend. Collectively, our support team members have decades of experience in the field and are certified by the SCTE-ISBE as Digital Video Engineering Professionals (DVEP). They use their deep knowledge of video applications to expertly facilitate configuration and troubleshooting questions about Inca and WISI products.
WISI is committed to a rapid resolution of all technical issues. The support team works in-house and collaborates closely with engineers and developers to diagnose and resolve customer issues.
Our customers experience reliable and efficient operation thanks to a responsive world-class team with strong industry, product and technical knowledge.
Call: +1 855-444-3104
24/7 Emergency Support: firstname.lastname@example.org
If you would like to access your tickets online to check the status, you can do so via WISI Connect.
24/7 on-call support for channel down emergencies
Regular Support Hours:
8 AM Eastern – 8 PM Eastern, Monday – Friday